Make Your Hotel More Family-Friendly Without Building More.

Discover a new approach to family hospitality, with practical frameworks and actionable ideas to turn your hotel's existing assets into experiences children will love.

Who This Book is For

Create genuine differentiation in family hospitality without high-capex renovations. 

Whether you manage a city hotel, resort, airport hotel, heritage property or integrated resort, The Family Translation Gap is for hospitality professionals looking to:

Built on Real Hospitality Experience

A New Approach to Family Hospitality

The Family Translation Gap challenges the assumption that exceptional family hospitality requires more facilities. 

Inside the book, you'll discover:

Rather than asking, "What else can we build for children?", this book asks a different question: "How can we help children discover what already exists?"

— without major investments or renovations.

Create more meaningful family experiences.

Find new ways to differentiate your hotel.

Make better use of existing hotel assets.

Why children experience hotels differently from adults.

What opportunities already exist within your property.

When to introduce Family Translation throughout the guest journey.

Who can play a role in creating memorable family experiences.

How to transform existing assets into meaningful family moments.

Drawing on years of creating family experiences for leading hotels and attractions, The Family Translation Gap brings practical industry experience together with a structured approach to family hospitality.

About the Author

Wan Tsau is the founder of Piqolo, a Singapore-based consultancy specialising in helping hotels and hospitality brands create more meaningful experiences for children and families. 

His work has supported leading hospitality brands including Las Vegas Sands, Hilton, Hyatt, IHG Hotels & Resorts, Marriott International, Shangri-La, Mandarin Oriental, Accor, Fullerton Hotels, Kempinski Hotels and Resorts World.

Wan Tsau lives in Singapore with his wife and their three children, who continue to inspire his work on family hospitality.

Before you budget for more family facilities, read this book.